Support
tinwidget for iPhone · Kernbase Studio
Something not working, or an idea for the app? Write to us and a real person will read it.
We answer within two working days. It helps to include your iPhone model, your iOS version, and what you were doing when it went wrong — a screenshot is worth a paragraph.
Widgets
How do I put a tin on my Home Screen?
Touch and hold an empty part of your Home Screen, open the widget gallery, search for tinwidget and add a size. With more than one tin, open tinwidget, touch and hold the tin you want and choose Put on widget — that is the one the Home Screen draws.
My widget is empty, or showing an old tin
There is nothing to publish: the widget redraws by itself a moment after you stop decorating, and again when you leave the tin. If it still looks old, open tinwidget once — iOS refreshes widgets on its own schedule and opening the app nudges it. Also check that the tin you expect is the one marked On widget.
Photos and stickers
A photo did not become a sticker
tinwidget lifts the subject out of a photo on your device. If it cannot find a clear subject it adds the whole photo instead, which is sometimes what you want anyway. Photos with a busy background or no obvious subject are the usual cause.
Can I use my own photo as a backdrop?
Yes. Open Backdrop in the add panel and pick Photo at the start of the row.
Sharing a tin
How do I share a tin with someone?
Open the tin, tap the ··· menu and choose Invite someone. They need iCloud turned on. Once they accept, you each decorate your own half of the tin. You can stop sharing from the same menu, which removes their access.
Purchases
What does the purchase include?
One payment, no subscription. It unlocks every sticker pack, every backdrop and unlimited tins, on every device signed in to your Apple Account.
I paid but everything is still locked
Open Settings inside the app and tap Restore. Purchases are tied to the Apple Account that bought them, so make sure you are signed in with the same one. If it still does not unlock, email us with the date of purchase and we will sort it out.
How do I get a refund?
Apple takes the payment, so refunds are Apple's to give and we cannot issue one ourselves. Ask at reportaproblem.apple.com, signed in with the Apple Account that bought it. After a refund the app goes back to the free version: your first two tins stay open, any others are locked, and nothing is deleted.
Your tins and your data
Will I lose my tins if I delete the app?
No, as long as iCloud is on. Your tins live in your own private iCloud database, so reinstalling brings them back. Deleting a tin inside the app does remove it everywhere.
Where do my photos go?
tinwidget has no account and no server of its own. Your tins and photos stay on your iPhone and in your own iCloud. There is no tracking and there are no analytics. Read the privacy policy.
Devices
Which devices does tinwidget work on?
iPhone running iOS 17 or later.